Communication Policy

The MCA Shield Communication Policy aims to guarantee clear, compliant, and effective interactions with customers. It mandates all customer communications be in writing for accuracy and compliance, promises timely responses, and specifies that services are confined to document preparation and AI analysis without providing legal advice. It also emphasizes confidentiality, welcomes feedback, and outlines dispute resolution procedures. This policy, effective from March 26, 2024, requires adherence from all customers and affiliates. For more details or queries, contact MCA Shield at support@mcashield.com.